MobileRepeater.co.uk is proud to offer a money back guarantee for any items which are found to be faulty or not providing an increase in signal for a customer. We accept a 30 day return period, via trackable courier with a RMA code.
Return change of minds
The unit has to be unopened and in the same condition it was received, we will fully inspect & power up all returned devices. Customers are responsible for shipping charges of the return delivery. Your order will be refunded upon receiving the product in its original packaging..
Returns with technical Issues
To ensure that the issue is with the device and not the installation all returns must go though Mobile Repeater Technical Support to be qualified for a refund. Once we are satisfied that the issue cannot be resolved we will process your returns through the following process, to return your product our technical department will contact Mobile Repeater Customer Service and request an RMA code which includes a special returns address along with that authorisation.
The product must be returned in a re-sellable condition.
Exceptions
Any returns received without an RMA authorization, outside of 30 days from the original delivery date, or to the wrong address will not be refunded.
-Damaged equipment returned even with an RMA may be subject to a 20% restocking fee.
-Orders for pre-cut lengths of cable are non-refundable.
-No refunds on discounted clearance (in working condition) items and all sales are final.
-Customers are responsible for shipping charges of the return delivery. Your order will be refunded upon receiving the product in its original packaging.
We will only refund the amount paid minus our original postage costs (even if free delivery offered), as with all online stores postage is none refundable.
The terms above do not affect your consumers statutory right to a refund under the Sale of Goods Act 1979 :
- Delivery failure: We send all units via traceable courier for transparency, where they are unable to deliver and return the goods. If a re-delivery must be made an additional charge will be incurred.
- It is the responsibility of the customer to work with the courier to ensure delivery is achieved.
- Where undelivered units have orders cancelled a restocking fee of 20% will be incurred.